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Alle reviews (positief of negatief) die verzameld worden via Uw Review Telt worden geplaatst, tenzij deze de Algemene Voorwaarden schenden. Reviews die afkomstig zijn van reviewsites van derde partijen zijn slechts een selectie van alle geplaatste reviews. Bekijk iedere reviewsite van derden voor een compleet beeld van de reputatie van het merk of bedrijf.
Don Lovato
Owner Hello Mr. Damon,
I understand you’re unhappy with the situation, but also understand that you’ve been very tired since you haven’t been able to sleep since moving into the property because of all the noise.
I’m not accusing you of being sleep deprived, but the last time I spoke to you, you said you were extremely irritated due to not sleeping.
My perspective is a little bit different, we had our Installer spread thin that day because you needed it done ASAP so that you can start getting some sleep. We made the mistake of sending him out there without enough tack strip to do the work, so he had to go to our supply house and get some more. They ran out so we had to go to a different supply house and they had us running all over town looking for it.
He gets paid extra when he works overtime, and we don’t mind paying it if he does a great job and he did. The thing that’s upsetting you mostly is that they stayed until 7 PM, which is two hours after we close or go home. We see it as he went above and beyond and got the work done. You mentioned to me that you needed other work done, or Installer was simply offering that we as a company could do that hard surface laminate flooring for you since your parents brought it up.
I know that they were there just to open the door and observe, but they did mention it, and the installers were just offering our services since I hadn’t mentioned it to you at all.
I apologize that we came across differently than you expected, I hope you’re getting sleep now and that you continue to have a great experience with that beautiful new carpet we put in for you.
All the best,
Don Lovato
President,
Carpet Source USA